Returns and Refunds
30-day returns
You may return your order within 30 days of delivery for a full refund.
Condition
To be eligible, the item must be unused, complete with all accessories, and in its original packaging. For hygiene reasons we cannot accept a trimmer that has been used on hair, unless it arrived faulty.
Faulty or damaged items
If your item arrives damaged, faulty, or is not what you ordered, contact us within 30 days of delivery with a photo. We will replace it or refund you in full, and you will not pay return shipping.
How to start a return
- Email [YOUR SUPPORT EMAIL] with your order number and the reason for the return.
- We will reply within 1 business day with the return address and instructions.
- Send the item back. Keep your proof of postage.
Return shipping cost
For change-of-mind returns, the cost of return postage is yours. For faulty, damaged or incorrect items, we cover it.
Refunds
Once we receive and inspect the returned item, your refund is issued to the original payment method within 5â10 business days. Your bank may take a few additional days to display it.
Cancellations
If you contact us before your order is dispatched, we will cancel it and refund you in full. Once dispatched, the standard return process applies.