Frequently Asked Questions

About the Product

What does the PawFlow 3-in-1 bottle include?

The PawFlow bottle includes a water dispenser with a press-and-release mechanism, a built-in food container for treats or kibble, and a poop bag dispenser. It also comes with 2 rolls of poop bags (30 bags total).

Is it BPA-free?

Yes! The PawFlow is made from 100% BPA-free, food-grade materials. It's safe for your dog and safe for the planet.

What size dogs is it for?

The PawFlow works for all dog sizes. The water dispenser is designed so dogs of any size can drink comfortably from the tray.

How much water does it hold?

The bottle holds approximately 12oz (350ml) of water, perfect for walks up to 2-3 hours.

Is it easy to clean?

Yes! All components are fully detachable and can be rinsed under running water. The bottle is also top-rack dishwasher safe.

Orders and Shipping

How long does shipping take?

Orders are processed within 1-3 business days. Standard shipping takes 7-15 business days. You'll receive a tracking number once your order ships.

Do you offer free shipping?

Yes! We offer free shipping on all orders over $35.

Can I track my order?

Absolutely. Once your order ships, you'll receive an email with your tracking number.

Returns and Refunds

What is your return policy?

We accept returns within 30 days of delivery for items in original condition. Please contact us at support@woofgo.store to initiate a return.

What if my item arrives damaged?

If your order arrives damaged or defective, contact us within 7 days with a photo and we'll send a replacement at no cost to you.

Still have questions?

We're happy to help! Email us at support@woofgo.store and we'll get back to you within 24 hours.