FAQ

The questions everyone asks

Orders and shipping

When will my order actually arrive?
Your order leaves the warehouse within 1–2 business days. Standard delivery to the US then takes 10–16 days, and you get tracking as soon as it ships. We know that's slower than Amazon — we'd rather tell you now than have you refreshing a tracking page on day nine wondering what went wrong.

Do you offer free shipping?
Yes — free on all orders over $35. Below that, shipping is a flat $4.95.

Where does my order ship from?
WoofGO works with partner warehouses, most of them overseas. That's how the pricing stays where it is instead of carrying the cost of a US warehouse we don't need yet. The trade-off is the delivery window above — it's the honest version of how a small store this size operates.

Returns and refunds

What if it doesn't work out?
You have 30 days from delivery. Email support@woofgo.store with your order number and what went wrong, and we'll sort it — refund or replacement, your call. Sizing issue, wrong colour, arrived damaged, or your dog simply wasn't interested: all fair reasons.

What if my item arrives damaged?
Contact us within 7 days with a photo and we'll send a replacement at no cost to you.

Sizing

How do I pick the right size?
Every product with sizes has a size chart in its image gallery. Measure your dog rather than guessing from breed — two Labradors can be four inches apart. Between two sizes? Go up. A little loose is far easier to live with than a little tight.

Payment

Is my payment safe?
Checkout runs on Shopify Payments over an encrypted connection. Your card details go straight to the processor — they never touch our servers, and we never see them. Apple Pay, Google Pay, Shop Pay and the major cards all work.

Still have questions?

WoofGO is a small independent shop, not a marketplace and not a warehouse chain. Email us at support@woofgo.store and a real person reads it — usually the same day.