Shipping policy
Shipping Policy
Order Processing
All orders are processed within 1-3 business days after payment confirmation. Orders are not processed or shipped on weekends or holidays. You will receive an email confirmation with your tracking number once your order has shipped.
Shipping Times
We ship internationally from our fulfillment centers. Please allow the following estimated delivery times after your order has been processed:
- Standard Shipping: 7-15 business days
- Expedited Shipping: 5-8 business days
Please note that delivery times are estimates and may vary due to customs processing, carrier delays, or other factors outside our control.
Shipping Costs
- Standard Shipping: Free on orders over $35
- Orders under $35: calculated at checkout
Tracking Your Order
Once your order ships, you will receive a tracking number via email. You can use this number to track your package at any time. Please allow 2-3 business days for tracking information to update after you receive your shipping confirmation.
Customs & Import Duties
WoofGO ships internationally. Your order may be subject to import duties and taxes upon arrival in your country. These charges are the responsibility of the customer. WoofGO is not responsible for delays caused by customs processing.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date at support@woofgo.store and we will work with you to resolve the issue as quickly as possible.
Contact Us
For any shipping questions, please reach out to us at support@woofgo.store